Refund Policy

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below. This policy applies to all orders shipped to the United States.

Return Eligibility

Return Window: Within 30 days from the date of delivery

Accepted Conditions: Products must be new, unused, and returned in their original packaging with all tags attached

Proof of Purchase: Required (order number or invoice)

Accepted Reasons: We accept returns for both defective and non-defective items

Return Method: By mail only

Exchanges: Accepted for eligible items

Return Reasons & Responsibility

1. Defective or Damaged Items

If you received a wrong item or your item was damaged during shipping, we will:

Cover the full cost of return shipping

Offer a free replacement or a full refund

2. Customer Preference / Non-Defective Items

If the return is due to personal reasons (e.g., change of mind, dislike, incorrect size/color) and is not due to product damage or quality issues, you are responsible for:

Return shipping costs are to be paid by the customer. The default return method is DHL, with a shipping fee of $80 USD.

A 12% restocking fee will be deducted from your refund

How to Return or Exchange an Item

Contact Us:
Email us at info@meenli.com with your order number and reason for return or exchange.

Get Authorization:
Our support team will provide you with the return address and shipping instructions.

Return the Item:
Pack the item securely in its original packaging and mail it back using your preferred tracked service.

Wait for Review:
Once received, your item will be inspected for eligibility.

Processing Time:

Refunds will be issued within 3 to 5 business days, but no later than 5 business days, after receiving and verifying the returned item.

Refunds are made to the original payment method

Depending on your bank or provider, funds may take 7–14 business days to appear

Packages returned without prior authorization will not be accepted.

Non-Refundable Situations

Returns requested after the 30-day window

Items not in original condition (used, worn, or missing tags/packaging)

Orders with incorrect shipping details or where the customer failed to accept delivery

Order Cancellations

Orders can be cancelled before they are shipped — no restocking fee will be applied

To cancel an order, contact us at info@meenli.com as soon as possible

Return Address

Store Name: Meenli 

Email: info@meenli.com 

Address: Room 11, 3rd Floor, No. 25, Xiaolan Industrial Avenue South, Baofeng Community, Xiaolan Town, Zhongshan, Guangdong, China

Operating Hours: Monday - Friday 9:00 am - 5:00 pm (GMT+8)